Adverse weather & Safety Precautious
| i. | The swimming instructor and the pool authority reserve the exclusive rights to cancel or postpone the swimming lesson in bad weather conditions for safety reasons. |
| ii. | Due to any unforeseen circumstances, once a swimming lesson has commenced and has to be called off in the middle of a lesson, land-drills exercise, water safety theory or Q&A session may be conducted in replacement of the usual practical lessons such as but not limited to if the weather is not suitable to continue any pool-based lesson. |
Attendance & Make Up Policy
For Group & Premier Lesson
Group lesson’s schedule is fixed and there will be no compensations or make-up lessons for bad weather, absenteeism, late coming or cancelation of any sort.
| i. | Group and premier lesson’s schedule are fixed and there will be no compensations or make-up lessons for bad weather, absenteeism, late coming or cancelation of any sort. |
For Private Lesson
| i. | Lost time due to late coming or when the swimming pool is close due to whatsoever reason will neither be compensated nor made up. |
| ii. | Any last minute cancelation will not be entertained unless the student informs the instructor at least 2 hours before hand after which make-up lessons will have to be arranged directly and in favor to the instructor. (Student has to inform the instructor for postponement latest by Friday if lesson falls on weekends. Instructor may not be able to answer call/sms as they will engaged during the weekend). |
| iii. | Student is responsible to arrange make up lesson if lesson is canceled. |
| iv. | Student will still be required to undergo at least 4 lessons on a monthly basis. Failure to undergo the minimum required lessons will result in any outstanding lessons to be forfeited. |
| * No swimming lessons / classes will be conducted on the following days below. It is the student responsibility to be aware of swim holiday. Happy Fish will not notify any student of the below dates- Singapore Public Holidays - Chinese New Year Eve - Chinese New Year day 1 up to the 5th day of lunar calendar |
Payment
Upon registration, Happy Fish will reserve the slot for 3 days. Student is required to make first payment in full via bank transfer or cheque within 3 days to confirm the reserved slot.
Group Lessons Promotion
Promotion may varies from time to time. Should there be any 5th lesson conducted during the month, it will be considered 1 lesson.
Termination
Student is required to serve at least 2 weeks notice to withdraw from swimming lessons.
Refund Policy
| i. | Any request for a refund must be made either 7 days before the first lesson or 7 days after making the payment, whichever should come first. |
| ii. | Should the request for a refund be made either less than 7 days before the first lesson or more than 7 days after making the payment, Happy Fish will only provide a 50% refund of the amount paid. |
| iii. | There is strictly no refund once lessons commence. |
| iv. | It is the student’s responsibility to understand the refund policy before registering any lessons with Happy Fish Swim School Pte Ltd. |
| Scenario 1Lesson is scheduled for 11th June and payment was made on 1st June. The FULL refund will only be made if the customer request is made by 4th June (7 days before the first lesson). If the request is made after 4th June, customer will only receive 50% of the total payment made.Scenario 2Lesson is scheduled for 25th June and payment was made on 1st June. The FULL refund will only be made if the customer request is made by 8th June (7 days after making the payment). If the request is made after 8th June, customer will only receive 50% of the total payment made.
Scenario 3 Lesson is scheduled for 7th June and payment was made on 1st June (less than 7 days before the first lesson). There will be no FULL refund available. If any request is made, customer will only receive 50% of the total payment made. Scenario 4 Lesson is scheduled for 4th June and payment was made on 1st June. If the customer were to request for a refund anytime after 4th June, there will be strictly NO refund (no refund once lessons commence). |
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Fee Tranfer Policy
Fees are not transferable to any third parties.
Relief of Swimming Instructor
In the event of unforeseen circumstances, we reserves the rights to send a relief swimming instructor should your swimming instructor is unavailable.
Temporary Discontinuation
Student is required to place a one month deposit to reserve their instructor’s slot if they need to temporary discontinue the swimming lessons for more than a month.
Swimming Equipment
Student is required to have the necessary swimming equipments such as but not limited to swimming attire, goggles, float board, swim cap.
Responsibility
We will not be held responsible for any claims arising out of any injury, damage or loss of life while attending this course and this includes all cost, and expenses incurred as a result of such claims.
Happy Fish Swim School Pte Ltd reserves the right to alter terms and conditions without prior notice.
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