Happy Fish Indoor Pool

Fees

Upon registration, the school will reserve your booking for three days. Payment must be made within these three days to confirm the reserved slot.

Terms

Our group class is run perpetually with no fixed term. Each term consists of 10 consecutive lessons with two replacement lessons. If you miss any lesson during the term, you can attend the replacement lessons on week 11 and week 12 of each term with the same timing and same coach

Renewal

A renewal email will be sent four weeks before the end of your term. Confirmation and payment will be required within seven days if you wish to continue in the current class for the following term.

Class Grouping

We believe in maximum activity time for optimum learning. To achieve this, we will group student homogeneously based on age and proficiency. Hence, your instructor may recommend you to switch to a more suitable class from time to time as the class progresses.

Our minimum group size for a class is three students. If the class has become smaller than three students, we will need to suggest you join an alternative class. We will try to keep class timing as similar as possible, but unfortunately, we cannot always guarantee this. If this results in a change of your class dates, times or venue, we will endeavour to give you as much notice as possible.

Happy Fish reserves the right to postpone the start date of a class for up to 4 weeks if the class size does not meet the minimum requirement.

Make-Up Class

There won’t be any make-up class for absentees as we have included two replacement lessons for each term for such purpose. The instructor will help to recap what you have missed, and you may approach our staff to book for a self-practice session when the book is available.

Refund

You may request a refund by informing us at least seven days before the start of, or up to seven days after payment (whichever is earlier).

If the request is made less than seven days before the first lesson, or after seven days elapsed from the payment date, the refund amount will only be 50%.

If the first lesson has commenced (regardless of attendance), there will strictly be no refund.

Unfit to swim

If the student is certified unfit to swim for more than three weeks supported by a medical doctor letter, you can choose to put the lesson on hold. Please understand that while your lesson is under “on-hold”, the group will continue to progress. You will likely be assigned to another suitable class at a different time slot when you are ready to join us back. You will be required to top up your balance into a full term.

Alternatively, you can request the balance of the term fees, minus SGD53.50 (incl. of GST) cancellation fees, to be returned. The replacement lessons are not refundable.

The calculation of balance term fees starts from the date we receive your email with supporting documents. You have to send the documents to admin@swimminglessons.com.sg

Relief of Instructor

Happy Fish reserved the right to cancel (with the fees not chargeable), postpone, or send a relief instructor if your class coach is unable to conduct the lesson on that day.

Lost & Found

All lost and found item will be kept in the Lost & Found cabinet compartment for a month. All unclaimed items will be reused, recycled or donated to the needy.

Dress Code & Attire

Our indoor pools are heated. You may want to dress your child comfortably in lycra swimwear and avoid getting thermal swimwear.

All children under age five must wear a snugly fit swim diaper for the class. Strictly no everyday diaper in the pool as it will soak up the pool water, swell and burst. The content is hazardous when leaked into the pool.

Children will not be able to participate in the class without a snugly fit swim diaper. Accompanying adults must wear appropriate swim attire with a dri-fit shirt. Strictly no shorts, long pants or cotton t-shirts.

Hygiene

All pool users have to rinse off under the shower before entering the pool as required by NEA.

Safety

Regardless of the child swimming ability, they should always be under adult supervision at all times. The swim teacher cannot be responsible for watching your child before and after the class.

Please ensure your baby remains seated in the baby shower basin at all times.

Valuables and Jewellery

We cannot accept any responsibility for the loss or damage of any personal possessions. Please remove all jewellery before entering the water.

Etiquette

The shower rooms, baby shower basins and baby changing stations and other facilities are strictly on a first-come, first-served basis. Please be mindful and considerate when using the facilities. Use it swiftly and keep it clean.

Media Release

By attending the lessons, you agree to allow Happy Fish to utilise all forms of media taken in our pools for our marketing materials.

Public Pool

Registration & Payment

All slots will be reserved for a period of 3 days upon indication of interest. Payment must be made within these 3 days in order to confirm the reserved slot.

You may request a refund by informing us at least 7 days before the start of, or up to 7 days after your payment is made (whichever is earlier).

If the request for refund is made within less than 7 days upon the commencement of the first lesson, or after more than 7 days have elapsed from the payment date, the refund amount will only be 50%.

If the first lesson has commenced (regardless of attendance), there will strictly be no refund.

Parents are required to declare any medical conditions that the child has, and the school has the right to withdraw the child if they deem him / her unsuitable for lessons.

 

Lesson Details

Happy Fish reserves the right to postpone the start date for up to 4 weeks if the class size does not meet the minimum requirement.

Happy Fish may recommend a transfer of class if the progression is more suitable for the child.

If the allocated coach is unable to conduct the lesson on that day, Happy Fish has the right to cancel (with the fees not chargeable), postpone, or send a relief swimming instructor instead.

The coaches have the right to request a postponement (lessons will not be charged) if the need arises.

 

Media Release

By attending the lessons, you agree to allow Happy Fish to utilise all forms of media taken in our pools for our marketing materials.

Swimming Lessons For Kids

  • There will be no make up lessons for absenteeism.
  • Entrance fee to public pools will be borne by the the students (coaches will cover their own entrance fees).
  • Students are required to prepare their own swimming equipment (e.g. swimming attire, goggles, float board, swim cap, etc) for lessons.
  • Happy Fish reserves the right to cancel or postpone swimming lessons in situations which will affect the usage of the pools (e.g. bad weather, pool closure, etc).
  • In the case of temporal pool closure / bad weather, the instructor will be on standby to continue the lesson when the pool is deemed safe for swimming.
  • In such cases when the pool cannot be used, the lesson will continue in the form of a land-drills exercise, educating on water safety theory, or a Q&A session.
  • Lessons may continue under drizzling rain conditions.
  • Students may be invited to participate in the SwimSafer assessment when he / she is deemed ready.
  • Parents will be responsible to register and pay for their test fee involved, if interested to participate in the assessment.

 

Swimming Lessons for Adults

  • There will be no make up lessons for absenteeism.
  • Entrance fee to public pools will be borne by the the students (coaches will cover their own entrance fees).
  • Happy Fish reserves the right to cancel or postpone swimming lessons in situations which will affect the usage of the pools (e.g. bad weather, pool closure, etc).
  • In the case of temporal pool closure / bad weather, the instructor will be on standby to continue the lesson when the pool is deemed safe for swimming.
  • In such cases when the pool cannot be used, the lesson will continue in the form of a land-drills exercise, educating on water safety theory, or a Q&A session.
  • Lessons may continue under drizzling rain conditions.

 

Swimming Lessons for Ladies

  • There will be no make up lessons for absenteeism.
  • Entrance fee to public pools will be borne by the the students (coaches will cover their own entrance fees).
  • Happy Fish reserves the right to cancel or postpone swimming lessons in situations which will affect the usage of the pools (e.g. bad weather, pool closure, etc).
  • In the case of temporal pool closure / bad weather, the instructor will be on standby to continue the lesson when the pool is deemed safe for swimming.
  • In such cases when the pool cannot be used, the lesson will continue in the form of a land-drills exercise, educating on water safety theory, or a Q&A session.
  • Lessons may continue under drizzling rain conditions.
Private Lessons (either Indoor / Public / Private Pools)

Registration & Payment

  • All slots will be reserved for a period of 3 days upon indication of interest. Payment must be made within these 3 days in order to confirm the reserved slot.
  • You may request a refund by informing us at least 7 days before the start of, or up to 7 days after your payment is made (whichever is earlier). If the request for refund is made within less than 7 days upon the commencement of the first lesson, or after more than 7 days have elapsed from the payment date, the refund amount will only be 50%. If the first lesson has commenced (regardless of attendance), there will strictly be no refund.
  • Parents are required to declare any medical conditions that the child has, and the school has the right to withdraw the child if they deem him / her unsuitable for lessons.
  • All 4 lessons for a private class package must be completed within 6 weeks of the start date, or the remaining lessons may be forfeited (including the rescheduling of classes).
  • If your class is held at your condo’s pool, you will need to check with the management to see if there is any paperwork that is required for our school to assist you with.
  • If there is any deposit required by the condo’s management, the amount will have to be borne by the student.
  • If there are any parking charges, the student will need to cover that amount.
  • For classes held in Sentosa Island, an additional charge of $40 will be imposed, per set of 4 lessons.
  • Postponement of classes, due to bad weather, will need to be communicated to the coaches at least 2 hours before the lesson.
  • Postponement of classes, due to any other reasons, will need to be communicated to the coaches at least 1 day before the lesson.
  • The failure to inform in time may result in the relevant charges being applied.
  • The possibility of a make-up class due to postponement will be subjected to the coach’s availability.