Happy Fish Indoor Pool

Fees and Payment

  1. All fees have to be paid promptly on a termly basis.
  2. Non-payment of school fees by the stipulated payment date will result in forfeiting of placement for the following term.
  3. Upon commencement of a term, all fees paid are non-refundable. Request on refund of school fees requires written notification to the school at least seven days prior to commencement of the term, or up to seven days after payment (whichever is earlier).
  4. If the request is made less than seven days before the first lesson, or after seven days elapsed from the payment date, the refund amount will only be 50%.
  5. Lessons will be put on hold if the School closes due to contagious diseases or unforeseen circumstances.

Lessons

  1. Lessons are scheduled for 10 consecutive weeks, excluding public holidays.
  2. The School will be closed on government-gazetted Pubic Holidays. Lesson will be as normal for public holidays in-lieu.
  3. Maximum of 4 make-up credits is allowed each term (only applicable for infants, toddler, kids classes). Parents must inform the school at least 2 days in advance (for non-medical reason) or 2 hours before lesson (for medical reason). Medical Certificate or Doctor’s Memo must be submitted for absences due to medical reasons. *4 practice sessions is allowed for adult’s classes.
  4. Strictly no back dating of Medical Certificate, Memo or other form is allowed.
  5. The School reserves all rights to charge lesson that does not comply with the above.
  6. 10. The School reserves all rights to send relief instructor to cover classes when the regular coach is on leave. Relieved lesson will be charged if you decide to opt out during the lesson.
  7. A bonus to redeem an underwater photoshoot or a 1-minute milestone video for students with perfect attendance on their regular classes (no make-up credits must be activated) and with a minimum of 3 terms signed up in a single receipt.
  8. Students are grouped according to age groups in the first term and may subsequently regroup according to individual’s progression. As such, the timing of your lesson is subjected to changes.
  9. Start date will be postponed if the class size does not meet the minimum requirements.
  10. In the event of thunderstorm and lightning, classes at JE sheltered pool will continue their lessons in the indoor pools (subjected to availability and on a case-by-case basis) or land drills will be conducted as a replacement.

Attire

  1. All students below 5 years old must wear approved swim diapers, (iPlay or SnuglyFit). Please refer to https://happyfish.sg/diaper/ for more information.
  2. Accompanying adults and students must wear proper swim attire. Strictly no shorts or other tops will be approved.

General

  1. All pool users have to rinse off under the shower before entering the pool as required by NEA.
  2. Regardless of your child’s swimming ability, they should always be under adult supervision at all times. The coach and staff cannot be responsible for watching your child before and after the class.
  3. Please ensure your baby remains seated in the baby shower basin at all times.
  4. The School cannot accept any responsibility for the loss or damage of any personal possessions.
  5. The shower rooms, baby shower basins and baby changing stations and other facilities are strictly on a first-come, first-served basis. Please be mindful and considerate when using the facilities. Use it swiftly and keep it clean.
  6. The School reserves all rights to photograph, sound and video recording classes and activities for training, publicity and promotional purposes. Permission will not be sought from any individual.
  7. Acceptance of the Terms and Conditions by the School is accepted upon the registration and it applies to all branches under Happy Fish Swim School.
  8. The School reserves all rights to amend the above rules from time to time and the rights to refund or reject customers.
Public Pool

Registration & Payment

All slots will be reserved for a period of 3 days upon indication of interest. Payment must be made within these 3 days in order to confirm the reserved slot.

You may request a refund by informing us at least 7 days before the start of, or up to 7 days after your payment is made (whichever is earlier).

If the request for refund is made within less than 7 days upon the commencement of the first lesson, or after more than 7 days have elapsed from the payment date, the refund amount will only be 50%.

If the first lesson has commenced (regardless of attendance), there will strictly be no refund.

Parents are required to declare any medical conditions that the child has, and the school has the right to withdraw the child if they deem him / her unsuitable for lessons.

 

Lesson Details

Happy Fish reserves the right to postpone the start date for up to 4 weeks if the class size does not meet the minimum requirement.

Happy Fish may recommend a transfer of class if the progression is more suitable for the child.

If the allocated coach is unable to conduct the lesson on that day, Happy Fish has the right to cancel (with the fees not chargeable), postpone, or send a relief swimming instructor instead.

The coaches have the right to request a postponement (lessons will not be charged) if the need arises.

 

Media Release

By attending the lessons, you agree to allow Happy Fish to utilise all forms of media taken in our pools for our marketing materials.

Swimming Lessons For Kids

  • There will be no make up lessons for absenteeism.
  • Entrance fee to public pools will be borne by the the students (coaches will cover their own entrance fees).
  • Students are required to prepare their own swimming equipment (e.g. swimming attire, goggles, float board, swim cap, etc) for lessons.
  • Happy Fish reserves the right to cancel or postpone swimming lessons in situations which will affect the usage of the pools (e.g. bad weather, pool closure, etc).
  • In the case of temporal pool closure / bad weather, the instructor will be on standby to continue the lesson when the pool is deemed safe for swimming.
  • In such cases when the pool cannot be used, the lesson will continue in the form of a land-drills exercise, educating on water safety theory, or a Q&A session.
  • Lessons may continue under drizzling rain conditions.
  • Students may be invited to participate in the SwimSafer assessment when he / she is deemed ready.
  • Parents will be responsible to register and pay for their test fee involved, if interested to participate in the assessment.

 

Swimming Lessons for Adults

  • There will be no make up lessons for absenteeism.
  • Entrance fee to public pools will be borne by the the students (coaches will cover their own entrance fees).
  • Happy Fish reserves the right to cancel or postpone swimming lessons in situations which will affect the usage of the pools (e.g. bad weather, pool closure, etc).
  • In the case of temporal pool closure / bad weather, the instructor will be on standby to continue the lesson when the pool is deemed safe for swimming.
  • In such cases when the pool cannot be used, the lesson will continue in the form of a land-drills exercise, educating on water safety theory, or a Q&A session.
  • Lessons may continue under drizzling rain conditions.

 

Swimming Lessons for Ladies

  • There will be no make up lessons for absenteeism.
  • Entrance fee to public pools will be borne by the the students (coaches will cover their own entrance fees).
  • Happy Fish reserves the right to cancel or postpone swimming lessons in situations which will affect the usage of the pools (e.g. bad weather, pool closure, etc).
  • In the case of temporal pool closure / bad weather, the instructor will be on standby to continue the lesson when the pool is deemed safe for swimming.
  • In such cases when the pool cannot be used, the lesson will continue in the form of a land-drills exercise, educating on water safety theory, or a Q&A session.
  • Lessons may continue under drizzling rain conditions.
Private Lessons (either Indoor / Public / Private Pools)

Registration & Payment

  • All slots will be reserved for a period of 3 days upon indication of interest. Payment must be made within these 3 days in order to confirm the reserved slot.
  • You may request a refund by informing us at least 7 days before the start of, or up to 7 days after your payment is made (whichever is earlier). If the request for refund is made within less than 7 days upon the commencement of the first lesson, or after more than 7 days have elapsed from the payment date, the refund amount will only be 50%. If the first lesson has commenced (regardless of attendance), there will strictly be no refund.
  • Parents are required to declare any medical conditions that the child has, and the school has the right to withdraw the child if they deem him / her unsuitable for lessons.
  • All 4 lessons for a private class package must be completed within 6 weeks of the start date, or the remaining lessons may be forfeited (including the rescheduling of classes).
  • If your class is held at your condo’s pool, you will need to check with the management to see if there is any paperwork that is required for our school to assist you with.
  • If there is any deposit required by the condo’s management, the amount will have to be borne by the student.
  • If there are any parking charges, the student will need to cover that amount.
  • For classes held in Sentosa Island, an additional charge of $40 will be imposed, per set of 4 lessons.
  • Postponement of classes, due to bad weather, will need to be communicated to the coaches at least 2 hours before the lesson.
  • Postponement of classes, due to any other reasons, will need to be communicated to the coaches at least 1 day before the lesson.
  • The failure to inform in time may result in the relevant charges being applied.
  • The possibility of a make-up class due to postponement will be subjected to the coach’s availability.