Happy Fish Indoor Pool

Fees & Class Structure

All new signups will be reserved for a period of 3 days. Payment must be made within these 3 days in order to confirm the reserved slot. If your fees are not paid by the due date, your slot will be given to the next person on the waiting list.

Our class is run perpetually with no fixed term. You have to commit a term of 10 consecutive lessons with 2 bonus lessons which can be used for replacement purpose if you are away on holiday, absent due to medical reasons and etc.

A renewal email will be sent 3 classes prior to the end of your term. Confirmation and payment will be required within 7 days if you wish to continue in the current class for the following term. If your fees are not paid by the due date, your place may be given to the next person on the waiting list.

We believe in maximum activity time for optimum learning. In order to achieve this, we will group student homogeneously based on age and proficiency. Hence, your instructor may recommend you to switch to a more suitable class from time to time as the class progresses. We try to keep new class times as similar as possible but unfortunately we cannot always guarantee this.

Our minimum group size for a class is 3 students. In the event that the class has become smaller than 3 students, we will need to suggest you join an alternative class. We will try to keep class timing as similar as possible but unfortunately, we cannot always guarantee this. If this results in a change of your class dates, times or venue, we will endeavour to give you as much notice as possible.

Happy Fish reserves the right to postpone the start date of a class for up to 4 weeks if the class size does not meet the minimum requirement.

Replacement

In the event that you are absent for any reason, we will not provide further replacement lesson as we have included 2 bonus lessons for each term for such purpose.

Refund

In case you change your mind after enrolling into our school, you may request a refund by informing us at least 7 days before the start of, or up to 7 days after your payment is made (whichever is earlier).

If the request for refund is made within less than 7 days upon the commencement of the first lesson, or after more than 7 days have elapsed from the payment date, the refund amount will only be 50%.

If the first lesson has commenced (regardless of attendance), there will strictly be no refund.

In an event that the student is certified unfit to swim for more than 3 weeks supported by a medical doctor letter:

Option 1: The balance of the term fees can be returned, less SGD53.50 (incl. of GST) cancellation fees and exclude bonus lessons (11th and 12th lesson).

Option 2: You can choose to put the lesson on hold. Please understand that while your lesson is under “on-hold”, the group will continue to progress. You will likely be assigned to another suitable class at a different time slot when you are ready to join us back. You will be required to top up your balance into a full term.

The calculation of balance term fees starts from the date we receive your email with supporting documents. You have to send the documents to admin@swimminglessons.com.sg

Relief of Instructor

If your class coach is unable to conduct the lesson on that day, Happy Fish has the right to cancel (with the fees not chargeable), postpone, or send a relief swimming instructor instead.

Lost & Found

All lost and found item will be kept in the Lost & Found cabinet compartment for a month. All unclaimed items will be reused, recycled or donated to the needy.

Dress Code & Attire

Our indoor pools are heated. You may want to dress your child comfortably in normal lycra swimwear and avoid getting thermal swimwear.

All children under age 5 must wear a snugly fit swim diaper for the class. Strictly no everyday diaper in the pool as it will soak up the pool water, swell and burst. The content is hazardous when leaked into the pool. You may be held for costs and liabilities incurred if there is a need to evacuate and clean the pool due to contamination.
Children will not be a

 

ble to participate in the class without a snugly fit swim diaper. You may purchase a disposable swim diaper from us at SGD2.00 if needed.

Accompanying adults must wear appropriate swim attire with dri fit t-shirt. Bring along goggles to see your children in action underwater. Strictly no shorts, long pants or cotton t-shirts.

Hygiene

All pool users have to rinse off under the shower before entering the pool as required by NEA.

Safety

Regardless of the child swimming ability, they should always be under adult supervision at all times. The swim teacher cannot be responsible for watching your child before and after the class.

Please ensure your baby remain seated in the baby shower basin at all times.

Valuables and Jewellery

We cannot accept any responsibility for the loss or damage of any personal possessions. Please remove all jewellery before entering the water.

Etiquette

The shower rooms, baby shower basins and baby changing stations and other facilities are strictly on first-come, first-served basis. Please be mindful and considerate when using the facilities. Use it swiftly and keep it clean.

Media Release

By attending the lessons, you agree to allow Happy Fish to utilise all forms of media taken in our pools for our marketing materials.

Public Pool

Registration & Payment

All slots will be reserved for a period of 3 days upon indication of interest. Payment must be made within these 3 days in order to confirm the reserved slot.

You may request a refund by informing us at least 7 days before the start of, or up to 7 days after your payment is made (whichever is earlier).

If the request for refund is made within less than 7 days upon the commencement of the first lesson, or after more than 7 days have elapsed from the payment date, the refund amount will only be 50%.

If the first lesson has commenced (regardless of attendance), there will strictly be no refund.

Parents are required to declare any medical conditions that the child has, and the school has the right to withdraw the child if they deem him / her unsuitable for lessons.

 

Lesson Details

Happy Fish reserves the right to postpone the start date for up to 4 weeks if the class size does not meet the minimum requirement.

Happy Fish may recommend a transfer of class if the progression is more suitable for the child.

If the allocated coach is unable to conduct the lesson on that day, Happy Fish has the right to cancel (with the fees not chargeable), postpone, or send a relief swimming instructor instead.

The coaches have the right to request a postponement (lessons will not be charged) if the need arises.

 

Media Release

By attending the lessons, you agree to allow Happy Fish to utilise all forms of media taken in our pools for our marketing materials.

Swimming Lessons For Kids

  • There will be no make up lessons for absenteeism.
  • Entrance fee to public pools will be borne by the the students (coaches will cover their own entrance fees).
  • Students are required to prepare their own swimming equipment (e.g. swimming attire, goggles, float board, swim cap, etc) for lessons.
  • Happy Fish reserves the right to cancel or postpone swimming lessons in situations which will affect the usage of the pools (e.g. bad weather, pool closure, etc).
  • In the case of temporal pool closure / bad weather, the instructor will be on standby to continue the lesson when the pool is deemed safe for swimming.
  • In such cases when the pool cannot be used, the lesson will continue in the form of a land-drills exercise, educating on water safety theory, or a Q&A session.
  • Lessons may continue under drizzling rain conditions.
  • Students may be invited to participate in the SwimSafer assessment when he / she is deemed ready.
  • Parents will be responsible to register and pay for their test fee involved, if interested to participate in the assessment.

 

Swimming Lessons for Adults

  • There will be no make up lessons for absenteeism.
  • Entrance fee to public pools will be borne by the the students (coaches will cover their own entrance fees).
  • Happy Fish reserves the right to cancel or postpone swimming lessons in situations which will affect the usage of the pools (e.g. bad weather, pool closure, etc).
  • In the case of temporal pool closure / bad weather, the instructor will be on standby to continue the lesson when the pool is deemed safe for swimming.
  • In such cases when the pool cannot be used, the lesson will continue in the form of a land-drills exercise, educating on water safety theory, or a Q&A session.
  • Lessons may continue under drizzling rain conditions.

 

Swimming Lessons for Ladies

  • There will be no make up lessons for absenteeism.
  • Entrance fee to public pools will be borne by the the students (coaches will cover their own entrance fees).
  • Happy Fish reserves the right to cancel or postpone swimming lessons in situations which will affect the usage of the pools (e.g. bad weather, pool closure, etc).
  • In the case of temporal pool closure / bad weather, the instructor will be on standby to continue the lesson when the pool is deemed safe for swimming.
  • In such cases when the pool cannot be used, the lesson will continue in the form of a land-drills exercise, educating on water safety theory, or a Q&A session.
  • Lessons may continue under drizzling rain conditions.
Private Lessons (either Indoor / Public / Private Pools)

Registration & Payment

  • All slots will be reserved for a period of 3 days upon indication of interest. Payment must be made within these 3 days in order to confirm the reserved slot.
  • You may request a refund by informing us at least 7 days before the start of, or up to 7 days after your payment is made (whichever is earlier). If the request for refund is made within less than 7 days upon the commencement of the first lesson, or after more than 7 days have elapsed from the payment date, the refund amount will only be 50%. If the first lesson has commenced (regardless of attendance), there will strictly be no refund.
  • Parents are required to declare any medical conditions that the child has, and the school has the right to withdraw the child if they deem him / her unsuitable for lessons.
  • All 4 lessons for a private class package must be completed within 6 weeks of the start date, or the remaining lessons may be forfeited (including the rescheduling of classes).
  • If your class is held at your condo’s pool, you will need to check with the management to see if there is any paperwork that is required for our school to assist you with.
  • If there is any deposit required by the condo’s management, the amount will have to be borne by the student.
  • If there are any parking charges, the student will need to cover that amount.
  • For classes held in Sentosa Island, an additional charge of $40 will be imposed, per set of 4 lessons.
  • Postponement of classes, due to bad weather, will need to be communicated to the coaches at least 2 hours before the lesson.
  • Postponement of classes, due to any other reasons, will need to be communicated to the coaches at least 1 day before the lesson.
  • The failure to inform in time may result in the relevant charges being applied.
  • The possibility of a make-up class due to postponement will be subjected to the coach’s availability.