Registration & Payment

All slots will be reserved for a period of 3 days upon indication of interest. Payment must be made within these 3 days in order to confirm the reserved slot.

You may request a refund by informing us at least 7 days before the start of, or up to 7 days after your payment is made (whichever is earlier).

If the request for refund is made within less than 7 days upon the commencement of the first lesson, or after more than 7 days have elapsed from the payment date, the refund amount will only be 50%.

If the first lesson has commenced (regardless of attendance), there will strictly be no refund.

Parents are required to declare any medical conditions that the child has, and the school has the right to withdraw the child if they deem him / her unsuitable for lessons.

 

Lesson Details

Happy Fish reserves the right to postpone the start date for up to 4 weeks if the class size does not meet the minimum requirement.

Happy Fish may recommend a transfer of class if the progression is more suitable for the child.

If the allocated coach is unable to conduct the lesson on that day, Happy Fish has the right to cancel (with the fees not chargeable), postpone, or send a relief swimming instructor instead.

The coaches have the right to request a postponement (lessons will not be charged) if the need arises.

 

Media Release

By attending the lessons, you agree to allow Happy Fish to utilise all forms of media taken in our pools for our marketing materials.

 

Other terms & conditions specific to locations

Happy Fish Indoor Pool

Infant / Toddler

  • The lessons are parent-accompanied.
  • It is compulsory for Infants and Toddlers to wear swim diapers while in the pool.
  • Swim diapers have to fit snugly around the leg and waist.
  • You may be held for costs and liabilities incurred if there is a need to evacuate and clean the pool due to faecal contamination.
  • There will be no make up lessons for absenteeism.
  • All students should be appropriately dressed for pool-related activities.

 

Kids

  • There will be no make up lessons for absenteeism.
  • All students should be appropriately dressed for pool-related activities.
  • Students may be invited to participate in the SwimSafer assessment when he / she is deemed ready.
  • Parents will be responsible to register and pay for their test fee involved, if interested to participate in the assessment.

 

Adults

  • There will be no make up lessons for absenteeism.
  • All students should be appropriately dressed for pool-related activities.

 

Ladies

  • There will be no make up lessons for absenteeism.
  • All students should be appropriately dressed for pool-related activities.

 

Pre-Natal

  • There will be no make up lessons for absenteeism.
  • All students should be appropriately dressed for pool-related activities.
  • Students may be invited to participate in the SwimSafer assessment when he / she is deemed ready.
  • Parents will be responsible to register and pay for their test fee involved, if interested to participate in the assessment

 

Happy Fish Outdoor Heated Pool (Jurong East)

Kids

  • There will be no make up lessons for absenteeism.
  • All students should be appropriately dressed for pool-related activities.
  • Students may be invited to participate in the SwimSafer assessment when he / she is deemed ready.
  • Parents will be responsible to register and pay for their test fee involved, if interested to participate in the assessment.

 

Adults

  • There will be no make up lessons for absenteeism.
  • All students should be appropriately dressed for pool-related activities.

 

Ladies

  • There will be no make up lessons for absenteeism.
  • All students should be appropriately dressed for pool-related activities.
Public Pool

Kids

  • There will be no make up lessons for absenteeism.
  • Entrance fee to public pools will be borne by the the students (coaches will cover their own entrance fees).
  • Students are required to prepare their own swimming equipment (e.g. swimming attire, goggles, float board, swim cap, etc) for lessons.
  • Happy Fish reserves the right to cancel or postpone swimming lessons in situations which will affect the usage of the pools (e.g. bad weather, pool closure, etc).
  • In the case of temporal pool closure / bad weather, the instructor will be on standby to continue the lesson when the pool is deemed safe for swimming.
  • In such cases when the pool cannot be used, the lesson will continue in the form of a land-drills exercise, educating on water safety theory, or a Q&A session.
  • Lessons may continue under drizzling rain conditions.
  • Students may be invited to participate in the SwimSafer assessment when he / she is deemed ready.
  • Parents will be responsible to register and pay for their test fee involved, if interested to participate in the assessment.

 

Adults

  • There will be no make up lessons for absenteeism.
  • Entrance fee to public pools will be borne by the the students (coaches will cover their own entrance fees).
  • Happy Fish reserves the right to cancel or postpone swimming lessons in situations which will affect the usage of the pools (e.g. bad weather, pool closure, etc).
  • In the case of temporal pool closure / bad weather, the instructor will be on standby to continue the lesson when the pool is deemed safe for swimming.
  • In such cases when the pool cannot be used, the lesson will continue in the form of a land-drills exercise, educating on water safety theory, or a Q&A session.
  • Lessons may continue under drizzling rain conditions.

 

Ladies

  • There will be no make up lessons for absenteeism.
  • Entrance fee to public pools will be borne by the the students (coaches will cover their own entrance fees).
  • Happy Fish reserves the right to cancel or postpone swimming lessons in situations which will affect the usage of the pools (e.g. bad weather, pool closure, etc).
  • In the case of temporal pool closure / bad weather, the instructor will be on standby to continue the lesson when the pool is deemed safe for swimming.
  • In such cases when the pool cannot be used, the lesson will continue in the form of a land-drills exercise, educating on water safety theory, or a Q&A session.
  • Lessons may continue under drizzling rain conditions.
Private Lessons (either Indoor / Public / Private Pools)
  • All 4 lessons for a private class package must be completed within 6 weeks of the start date, or the remaining lessons may be forfeited (including the rescheduling of classes).
  • If your class is held at your condo’s pool, you will need to check with the management to see if there is any paperwork that is required for our school to assist you with.
  • If there is any deposit required by the condo’s management, the amount will have to be borne by the student.
  • If there are any parking charges, the student will need to cover that amount.
  • For classes held in Sentosa Island, an additional charge of $40 will be imposed, per set of 4 lessons.
  • Postponement of classes, due to bad weather, will need to be communicated to the coaches at least 2 hours before the lesson.
  • Postponement of classes, due to any other reasons, will need to be communicated to the coaches at least 1 day before the lesson.
  • The failure to inform in time may result in the relevant charges being applied.
  • The possibility of a make-up class due to postponement will be subjected to the coach’s availability.