Happy Fish Indoor Pool

Fees and Payment

  1. All fees have to be paid promptly on a termly basis.
  2. Non-payment of school fees by the stipulated payment date will result in forfeiting of placement for the following term.
  3. Upon commencement of a term, all fees paid are non-refundable. Request on refund of school fees requires written notification to the school at least seven days prior to commencement of the term, or up to seven days after payment (whichever is earlier).
  4. If the request is made less than seven days before the first lesson, or after seven days elapsed from the payment date, the refund amount will only be 50%.
  5. Lessons will be put on hold if the School closes due to contagious diseases or unforeseen circumstances.

Lessons

  1. Lessons are scheduled for 10 consecutive weeks, excluding public holidays.
  2. The School will be closed on government-gazetted Pubic Holidays. Lesson will be as normal for public holidays in-lieu.
  3. Maximum of 4 make-up credits is allowed each term (only applicable for infants, toddler, kids classes). Parents must inform the school at least 2 days in advance (for non-medical reason) or 2 hours before lesson (for medical reason). Medical Certificate or Doctor’s Memo must be submitted for absences due to medical reasons. *4 practice sessions is allowed for adult’s classes.
  4. Strictly no back dating of Medical Certificate, Memo or other form is allowed.
  5. The School reserves all rights to charge lesson that does not comply with the above.
  6.  The School reserves all rights to send relief instructor to cover classes when the regular coach is on leave. Relieved lesson will be charged if you decide to opt out during the lesson.
  7. A bonus to redeem an underwater photoshoot or a 1-minute milestone video for students with perfect attendance on their regular classes (no make-up credits must be activated) and with a minimum of 3 terms signed up in a single receipt.
  8. Students are grouped according to age groups in the first term and may subsequently regroup according to individual’s progression. As such, the timing of your lesson is subjected to changes.
  9. Start date will be postponed if the class size does not meet the minimum requirements.
  10. In the event of thunderstorm and lightning, classes at JE sheltered pool will continue their lessons in the indoor pools (subjected to availability and on a case-by-case basis) or land drills will be conducted as a replacement.

Attire

  1. All students below 5 years old must wear approved swim diapers, (iPlay or SnuglyFit). Please refer to https://happyfish.sg/diaper/ for more information.
  2. Accompanying adults and students must wear proper swim attire. Strictly no shorts or other tops will be approved.

General

  1. All pool users have to rinse off under the shower before entering the pool as required by NEA.
  2. Regardless of your child’s swimming ability, they should always be under adult supervision at all times. The coach and staff cannot be responsible for watching your child before and after the class.
  3. Please ensure your baby remains seated in the baby shower basin at all times.
  4. The School cannot accept any responsibility for the loss or damage of any personal possessions.
  5. The shower rooms, baby shower basins and baby changing stations and other facilities are strictly on a first-come, first-served basis. Please be mindful and considerate when using the facilities. Use it swiftly and keep it clean.
  6. The School reserves all rights to photograph, sound and video recording classes and activities for training, publicity and promotional purposes. Permission will not be sought from any individual.
  7. Acceptance of the Terms and Conditions by the School is accepted upon the registration and it applies to all branches under the School.
  8. The School reserves all rights to amend the above rules from time to time and the rights to refund or reject customers.
Public Pool

Fees and Payment

  1. All fees have to be paid promptly on a termly basis.
  2. Non-payment of school fees within a 3 days window period will result in forfeiting of placement for the following term.
  3. Upon commencement of a term, all fees paid are non-refundable. Request on refund of school fees requires written notification to the school at least seven days prior to commencement of the term, or up to seven days after payment (whichever is earlier).
  4. If the request is made less than seven days before the first lesson, or after seven days elapsed from the payment date, the refund amount will only be 50%.
  5. Lessons will be put on hold if the School closes due to contagious diseases or unforeseen circumstances.
  6. Parents are required to declare any medical conditions that the child has and the school has the right to reject the child if they deem him / her unsuitable for lessons.

Lessons

1. The School reserves the right to postpone the start date for up to 4 weeks if the class size does not meet the minimum requirement.

2. The School may recommend a transfer of class if the progression is more suitable for the child.

3. The School reserves the rights to send relief instructor to cover classes when the regular coach is on leave. Relieved lesson will be charged if you decide to opt out during the lesson.

4. The coaches reserves the right to request a postponement (lessons will not be charged) if the need arises.

Media Release

The School reserves all rights to photograph, sound and video recording classes and activities for training, publicity and promotional purposes. Permission will not be sought from any individual.

Swimming Lessons For Kids

1. There will be no make up lessons for absenteeism.

2. Any costs, such as entrance fees, to public pools will be borne by the the students (coaches will cover their own entrance fees).

3. Students are required to prepare their own swimming gears (e.g. swimming attire, goggles, float board, swim cap, etc) for lessons.

4. The School reserves the right to cancel or postpone the lessons in situations where usage of the pool is affected (e.g. bad weather, pool closure, etc).

5. In the case of temporal pool closure / bad weather, the instructor will be on standby to continue the lesson when the pool is deemed safe for swimming. In such events when the pool cannot be used, the lesson will continue in the form of a land-drills exercise, educating on water safety theory or a Q&A session. Lessons may continue under drizzling rain conditions.

6. Students may be invited to participate in the SwimSafer assessment when he / she is deemed ready. Parents will be responsible to register and pay for their test fee involved, if interested.

Swimming Lessons for Adults

1. There will be no make up lessons for absenteeism.

2. Any costs, such as entrance fees, to public pools will be borne by the the students (coaches will cover their own entrance fees).

3. Students are required to prepare their own swimming gears (e.g. swimming attire, goggles, float board, swim cap, etc) for lessons.

4. The School reserves the right to cancel or postpone the lessons in situations where usage of the pool is affected (e.g. bad weather, pool closure, etc).

5. In the case of temporal pool closure / bad weather, the instructor will be on standby to continue the lesson when the pool is deemed safe for swimming. In such events when the pool cannot be used, the lesson will continue in the form of a land-drills exercise, educating on water safety theory or a Q&A session. Lessons may continue under drizzling rain conditions.

Swimming Lessons for Ladies

1. There will be no make up lessons for absenteeism.

2. Any costs, such as entrance fees, to public pools will be borne by the the students (coaches will cover their own entrance fees).

3. Students are required to prepare their own swimming gears (e.g. swimming attire, goggles, float board, swim cap, etc) for lessons.

4. The School reserves the right to cancel or postpone the lessons in situations where usage of the pool is affected (e.g. bad weather, pool closure, etc).

5. In the case of temporal pool closure / bad weather, the instructor will be on standby to continue the lesson when the pool is deemed safe for swimming. In such events when the pool cannot be used, the lesson will continue in the form of a land-drills exercise, educating on water safety theory or a Q&A session. Lessons may continue under drizzling rain conditions.

Private Lessons (applicable to Indoor / Public / Private Pools)

Fees and Payment

1. All fees have to be paid promptly on a termly basis.

2. Non-payment of school fees within a 3 days window period will result in forfeiting of placement for the following term.

3. Upon commencement of a term, all fees paid are non-refundable. Request on refund of school fees requires written notification to the school at least seven days prior to commencement of the term, or up to seven days after payment (whichever is earlier).

4. If the request is made less than seven days before the first lesson, or after seven days elapsed from the payment date, the refund amount will only be 50%.

5. Lessons will be put on hold if the School closes due to contagious diseases or unforeseen circumstances.

6. Parents are required to declare any medical conditions that the child has and the school has the right to reject the child if they deem him / her unsuitable for lessons.

7. If your lesson is held at your condo’s pool, you will need to check with condo’s management for any paperwork that is required for our school.

8. If there is any deposit required by the condo’s management, the amount will have to be borne by the student.

9. If there is any parking charges, the amount will have to be borne by the student.

10. For classes held at Sentosa Island, an additional charge of $40 per set of four lessons will be imposed.

11. Postponement of classes, due to bad weather or MC, will need to be communicated to the coaches at least 2 hours before the lesson.

 12. Postponement of classes, due to any other reasons, will need to be communicated to the coaches at least 1 day before the lesson.

 13. The failure to inform in time may result in the relevant charges being applied.

 14. The possibility of a make-up class due to postponement will be subjected to the coach’s availability.