Terms for families

Last updated 15 September 2026. These terms apply when you book lessons through swimminglessons.com.sg ("the site"), operated by the team behind Happy Fish Swim School, our sister swim school ("we", "us"). Coaches agree to separate coach terms.

1. What we do, and what we do not do

The site is an introduction and booking service. It lets you find independent swim coaches, book lessons with them, and pay online. We do not provide swimming lessons ourselves. When you book, your lessons are with the coach you chose; we take your payment, apply the rules below, and pass the coach's share to them one lesson at a time.

2. Coaches are independent

Coaches are independent contractors. They are not our employees, partners or agents, and they are not staff of Happy Fish Swim School. Each coach decides how to teach and is responsible for their own lessons, conduct and safety in the water.

3. What we check about coaches

A coach is listed only while their swim instructor, lifesaving and CPR certificates are on file and in date, they have accepted the coach terms, their payouts are set up, their availability has been confirmed within the last month, and, once they have 5 or more reviews, their rating is 4.0 or higher. These checks are automatic. Certificates are uploaded by the coach and not inspected by a person. We do not interview coaches, run background checks or observe lessons. Choosing a coach is your decision; read the profile and reviews, and consider a trial lesson first.

4. Prices and payment

Each coach sets their own price per 45-minute lesson for 1, 2, 3 or 4 learners. The price of a booking is that price multiplied by the number of lessons. You pay exactly that amount, in Singapore dollars, in full at booking, by PayNow or card through Stripe. We charge you no booking fee. Coaches pay us a commission from their share. Any guest or instructor fee charged by your condominium management is not included and is yours to pay.

5. Trials and packages

• A trial is one lesson. Each family may book one trial with each coach. A trial is valid for 2 weeks.
• A package is 4 or 8 lessons in one recurring weekly slot with the same coach. A 4-lesson package is valid for 8 weeks from its first lesson, an 8-lesson package for 14 weeks.

6. The coach's right to decline

A coach may decline a new booking within 12 hours of your payment. If they do, every lesson in the booking is refunded to you in full automatically, and we email you a link to choose another coach. If the coach does not decline within 12 hours, the booking stands.

7. Your pool, access and supervision

You are responsible for confirming that your pool's rules allow a visiting coach, for registering the coach with your guardhouse or management where required, and for any guest fee. If a coach cannot get in because access was not arranged, the lesson counts as taught. For learners under 18, a parent or an adult you nominate must stay at the pool for the whole lesson. The coach is responsible for the learners in their lesson and for nothing else, including other children present. A coach may decline to teach in a pool they judge unsafe; the lesson is then treated as rained off.

8. Rescheduling and cancellation

• You may move any lesson once, to a free slot with the same coach within the next 4 weeks, at least 24 hours before it starts, using your online account.
• If you cancel a lesson 24 hours or more before it starts, a make-up lesson is added at the end of your package.
• If you cancel with less than 24 hours' notice, or nobody is at the pool 15 minutes after the start, the lesson counts as taught and the coach is paid for it.
• You may cancel the rest of a package at any time. Every lesson 24 hours or more away is refunded; lessons inside 24 hours still go ahead.

9. Weather

The coach will stop or not start a lesson when there is lightning risk, heavy rain, or when the NEA 24-hour PSI for the region is in the unhealthy range. The coach can record this from 30 minutes before the start until 60 minutes after it. Nothing is deducted from your package, a make-up lesson is added at the end, and you are notified.

10. If the coach does not turn up

If the coach has not checked in within 3 hours of a lesson's start, and has not recorded it as rained off, that lesson is refunded to you automatically. If a coach is suspended from the site, every future lesson booked with them is refunded to you automatically.

11. Confirmations and disputes

After a coach records a lesson, you will be asked to confirm it. If you do not respond within 24 hours, it is treated as confirmed. If you tell us something was wrong, the coach's payment for that lesson is held and a person on our team reviews it. We may refund the lesson or release the payment to the coach. We will explain our decision. This does not affect any rights you have against the coach or under Singapore law.

12. Refunds

Refunds under these terms are made automatically to the original payment method, for the price of each lesson refunded. How long they take to appear depends on your bank or card issuer. Apart from the cases in these terms, lessons are not refundable once taught or counted as taught.

13. Reviews

You may review a coach after the trial lesson or the second lesson of a package, once per booking. Reviews must be honest and about the lessons. Contact details are removed. We may hide reviews that are abusive, false or not about the lessons.

14. Health and safety

Tell the coach in the learner notes, before the first lesson, about any medical condition, allergy, disability or behaviour that could affect safety in the water, including epilepsy, heart conditions, ear conditions and recent illness. Coaches keep a CPR certificate on file but are not medical professionals. Do not send a learner who is unwell, has an open wound, or has had diarrhoea in the previous 48 hours. For children under 3, please read our advice for babies; booking a coach for a child under 3 requires you to confirm that you have.

15. Our liability, in plain English

The coach, not the site, is responsible for the lessons they teach. We are not responsible for what a coach does or fails to do, for the condition of your pool, for the acts of other pool users, or for loss of personal property at the pool. We are responsible for running the booking and payment service with reasonable care. If we fail to do that, our total liability to you for a booking is limited to the amount you paid for it. Nothing in these terms limits liability for death or personal injury caused by our own negligence, for fraud, or any other liability that cannot be limited under Singapore law, and nothing affects your rights under the Consumer Protection (Fair Trading) Act.

16. Conduct

We may cancel a booking, refunding lessons not yet taught, if a learner or an accompanying adult behaves in a way that is abusive or unsafe, or makes it unreasonable for the coach to continue. Please raise concerns about a coach with us in writing.

17. Personal data

Personal data is handled as set out in our privacy policy under the Personal Data Protection Act 2012.

18. Changes and law

We may update these terms; the version in force when you book applies to that booking. These terms are governed by the laws of Singapore, and disputes are subject to the jurisdiction of the Singapore courts.

Questions about these terms: [email protected].